We welcome any form of comments, complaints or suggestions that will enable us to reflect on our working practices and enhance the development of our services.
At Tampa house we have an appropriate complaints procedure that staff will follow should this be necessary this is briefly detailed below.
Children and young people can access the complaints procedure by attaining a complaint form from around the home. The children and young people will be able to access forms by requesting one from the staff team. The team will also offer complaints form through the appropriate channels i.e social stories, verbal communication, visual aids during young person’s meeting and monthly consultations and also following any incidents in the home. There will also be complaints form left out in the home in an appropriate area that will be relayed to the children and young people in the home alongside the complaints procedure so that they are always accessible.
Any initial complaints should be made informally to staff or the Manager; we will endeavour to resolve most complaints at this stage.
Complaint forms are available within the home for Children and young people, Families, Professionals and community users. All complaints should be addressed to the homes manager – individual details of the homes managers can be obtained via requesting this information from info@tampahousing.co.uk.
Unit 321 Fort Dunlop
Fort Parkway
Birmingham
B249FE
If the matter is unresolved, complaints about the matter should be made in writing to the Responsible Individual who will instruct an independent complaints investigator to pursue the case.
The complainant will receive notification that the complaint has been received within 5 days.
A formal response to the complaint will be made to the complainant within 28 days.
The responsible authority/ placing authority will monitor all complaints made against the home as we will notify relevant social workers/LADO if required at the earliest opportunity to inform them of the complaint.
A complaints log is available at the home which holds records of all historic complaints received and the nature of these including formal and informal complaints.
